We've uninstalled / re-installed with no luck, I'm wondering if maybe there is something in the registry we need to remove (maybe the install got bungled at one point in the past?). This seems to be an isolated case, we've dozens of other users with the same windows and Outlook builds running without incident so I'm guessing it is something with user permissions or the registry. The LoadBehavior entry is set to '3' in the registry. I've tried disabling the McAfee AntiVirus software they've got running and the McAfee AV add-in for Outlook they had was already disabled.
The usual folder location for nfig 'C:\Users\\AppData\Local\Microsoft_Corporation' isn't found either. The registry has the usual entries under HKEY_CURRENT_USER, but I noticed that our 'nfig' file never gets created. It isn't even present in the disabled add-ins list. After Outlook loads, when I go to manage the com add-ins, ours is mysteriously absent. Looking at adxregistrator.log and the registry nothing seems to be out of the ordinary ( I can send adxregistrator.log and a screenshot of the registry via pm ). We've got a client that installed our add-in for Outlook - Version 1807 build 10325.20118.
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